Hi there,
Choosing who looks after your property is a big decision, and I don't take it lightly that Ascension Real Estate is on your list.
This proposal walks you through exactly how we work, what we charge, and what you can expect. We are a boutique, director-led agency, which means your property is looked after personally, not passed down a chain or handed to a junior.
Take your time reading through. If anything raises a question, call or message me directly. I would genuinely love to look after your investment.
Is your property performing
as well as it should?
If you already have a manager, it is easy to assume everything is fine. But "fine" is often where good returns quietly slip away.
Calls and emails that go unanswered
You chase updates instead of receiving them. You feel like a file number, not a client.
Over-promised at sign-up, under-delivered since
The attentive service you were sold quietly faded once the agreement was signed.
Reactive, never proactive
Rent reviews are missed, arrears drift, and small issues become expensive ones.
Most owners stay put because they think they are stuck with their agent. You are not. Management agreements can be ended with modest notice, and the longer you stay somewhere that is not serving you, the more it costs.
Changing managers is far easier than staying frustrated.
What switching to Ascension Real Estate looks like
You appoint Ascension Real Estate
You sign one simple authority. That is the hard part done.
We handle the handover
Ascension Real Estate collects your file, keys and records from your current agent, and notifies your renter. You barely lift a finger.
Nothing changes for your renter
Rent keeps being paid as normal. The transition is seamless and stress free.
What we do differently.
Ascension Real Estate does not just manage properties. We anticipate problems, protect your investment and create better outcomes. Every property is unique, so we tailor our approach to yours.
Proactive communication
We stay ahead so you are never left wondering.
Stronger renter relationships
Happy renters mean longer stays and fewer issues.
Maximised returns
Smarter strategies that protect and grow your investment.
Meticulous oversight
No details missed. No excuses.
This is more than property management. It is peace of mind, performance and partnership.
Director-led
by choice.
Your property is not passed between departments or buried inside a portfolio. You have direct access to the person accountable for the advice, decisions and standard of management.
Ascension is built around communication, accountability and proactive management. The aim is simple: know your property, stay ahead of the issues and make sure you are never left wondering what is happening.
We are not built around volume. We are built around better management, stronger communication and accountability.
Lehna.
Lehna is the Managing Director and Founder of Ascension Real Estate, a boutique, director-led agency based in Melbourne's west.
A fully licensed estate agent, she has built her career in Victorian property management with a single focus: getting the detail right. Compliance done properly under the Residential Tenancies Act 1997 (Vic), paired with the proactive, personal service larger offices simply cannot match.
When you appoint Ascension Real Estate, you deal with the director. Not a rotating desk, not a call centre, not a junior cutting their teeth on your asset.
Recognised by the industry,
for the standard behind the service.
Ascension Real Estate's approach to property management has been recognised at both Victorian and national level in 2026.
Recognition from Victoria's peak real estate industry body for the quality, professionalism and standard of property management service.
Ascension Real Estate has also been recognised nationally as a 2026 finalist by Real Estate Business.
Awards are appreciated. What matters more is the standard behind them: communication, accountability, proactive management and director-led service.
We make it simple.
A clear, proven approach, and a full service that takes care of every detail of your investment.
Smart auditing
We review every area of your investment to ensure full transparency.
Strategic management
Hands-on management that keeps renters happy and properties performing.
Risk mitigation
We handle the details and challenges so you do not have to.
Our property management service includes:
Finding the right renter,
and getting you seen.
The right renter is the single most important part of protecting your investment. We do the legwork to find them, and present your property so it stands out.
Once an applicant has viewed the property and applied, we carefully review their rental history, proof of income and references, working quickly but discreetly to find the right fit. It is our job to do the legwork, and you can be as involved in the final decision as you would like to be.
When it is time to lease
Prepare
We advise on any quick wins that lift appeal, then arrange professional photography and virtual staging where it strengthens presentation so your property stands out from the first scroll.
Promote
Your property goes live with a premier listing on realestate.com.au, plus Homely, View, Rent and Marketplace, and our own social channels.
Present
Open inspections and private viewings until leased, with regular feedback every step of the way.
All included in one simple marketing investment of $499 flat, including GST:
See every detail,
before you decide.
Every Ascension Real Estate appraisal and listing includes a professional 360° virtual inspection. Renters can walk through online, and you can see exactly how your property is being presented to the market.
Open other 360° Examples →About your property.
When we meet, Ascension Real Estate will provide a tailored rental appraisal based on recent comparable leases, current demand, and the condition and features of your home.
Market insights for
your property.
The evidence behind the recommendation.
Your rental recommendation is based on current market evidence, comparable leasing activity and the position of your property within the local market. Open the supporting market analysis without leaving your proposal.
Clear fees; aligned results.
Simple, transparent, and designed to align our success with yours. Ongoing fees are deducted from rental income as they fall due, so there is no upfront payment.
- Rental payments: Processed promptly, with a clear, proactive zero-tolerance arrears policy.
- Compliance: Every property meets current safety standards, keeping you compliant and your renters safe.
- Rent reviews: Completed around four months before lease end to keep your rent at market.
- Maintenance: Arranged with trusted, insured trades and reflected on your end of financial year statement.
- Showings, vetting and feedback: Open inspections, stringent background checks, and regular reporting.
- Approval and legalities: Lease terms, compliance documentation, bond lodgement and a comprehensive ingoing condition report.
- Finalisation: Renter induction and handover on move-in day.
- Negotiation of lease renewals and preparation of renewal documents when an existing renter signs a new fixed-term agreement.
- Photography, signage, realestate.com.au premier, Homely, View, Rent, Marketplace and social media.
These apply only if and when a specific event occurs. If the event never happens, the fee never applies. They are listed here in full so there are never any surprises.
All Tribunal charges are subject to change from time to time. You will be notified in writing before any fee adjustment, or when a charge becomes applicable to your property.
Ascension Real Estate is not the cheapest agency in the market, and that is deliberate. The agent you choose, and everything that comes with the wrong one, costs you far more in the long run than the difference in a management fee: lost rent, longer vacancies, missed reviews and compliance slip-ups.
Other agents know exactly what we charge. They still choose to charge less, which tells you they are competing on quantity, not quality. That is their model. It is not ours.
We would rather manage every property properly than chase volume.
You might be wondering...
Am I locked into my current agent? +
Almost never in the way people fear. Most management agreements can be ended with modest notice, and Ascension Real Estate manages the entire changeover for you. Staying somewhere that is not serving you usually costs more than moving.
Is switching agents a hassle? +
No. You sign one authority, and we do the rest: we collect your file, keys and records from your current agent and notify your renter. Your renter keeps paying as normal and barely notices the change.
Your fees are not the lowest. Why should I pay more? +
Because cheap management is expensive. A lower fee means little if rent falls behind market, arrears are left to drift, or compliance is missed. We cap our rent roll and invest in service so your return is protected, which is where the real money is made or lost.
How often will I actually hear from you? +
As often as it matters, and always when you reach out. Because we deliberately manage fewer properties, you deal with an experienced agent who knows your property, not a queue.
What happens if my renter falls behind, or we end up at the Tribunal? +
We act early with a clear, proactive arrears process, which prevents most issues escalating. If a matter ever does reach the Tribunal, we prepare the file and attend on your behalf, with those costs set out plainly in the fees section.
Who actually manages my property day to day? +
Lehna and the Ascension Real Estate team, here in Victoria. No offshore call centres, and no junior learning on your asset.
Everything you need, in one place.
A few documents worth reading before we begin. Tap any to open.
Don't take our word for it.
Hear it from our clients.
Hear directly from rental providers who have experienced Ascension property management.